Frequently Asked Questions

Answers to common queries about pensioner insurance

Who is eligible for pensioner insurance services?
Pensioner insurance services at Terylix are available to residents of Canada who receive a government retirement pension and are aged 60 or older. Eligibility requirements may vary by plan, so our team can help clarify criteria and recommend suitable options.
How do I choose the right plan?
Review your anticipated health needs, prescription requirements, and any additional services such as vision or travel assistance. Use our comparison tools to match plans against your profile, and consult with our advisors to address specific concerns before enrolling.
Can I adjust my coverage after I enroll?
Yes. Many providers allow coverage adjustments during annual renewal windows or in case of significant life events. Terylix advisors can guide you through the timing and process for making changes to your policy.
How do I file a claim?
To file a claim, gather the required documents and completed claim form, then submit them to your plan administrator. You can also contact our customer care team for step-by-step support throughout the claims process.